help_page.TITLES[0]

help_page.TITLES[1]

help_page.TITLES[2]

help_page.TITLES[3]

help_page.TITLES[4]

help_page.TITLES[5]

pages.HELP

About Retur
Welcome to Retur, where the mountains are our playground and the environment is our priority. We're not your average outdoor retailer &ndash; we're here to change the way you gear up for your adventures while making a positive shift towards sustainable behaviour. In a world where environmental changes are becoming increasingly evident, it's time for us outdoor enthusiasts to take action. Glaciers are melting, weather patterns are shifting, and our oceans are drowning in pollution. At Retur, we're committed to being&nbsp; part of the solution.
So what's our secret? Rental, Repair, and Reuse. It's as simple as that. Our mission is to reduce consumption and promote sustainability in the outdoor industry. 
Step into our flagship store in Svolv&aelig;r, and you'll find everything you need for your Lofoten adventures. from ski touring to cycling, fishing to hiking, we've got you covered with top-quality gear available for rent.
But what about your trusty old equipment that's seen better days? Don't throw it out just yet! Our repair department is staffed by passionate professionals ready to breathe new life into your beloved gear. Climbing shoes in need of resoling? Ski bindings acting up? We've got you covered. And if you're in the market for some pre-loved equipment, look no further than our reused department. Every piece of secondhand equipment that passes through our store is carefully inspected, repaired if needed, and backed by the Retur warranty.
But Retur isn't just about shopping &ndash; it's a community hub where outdoor enthusiasts gather to swap stories, share ideas, and plan their next epic adventure. Need some insider tips on the best hiking trails or ski conditions? Our knowledgeable staff are here to help.
Founded in 2023 by the minds behind Arctic Soles and Sk&aring;rungen Hotel, Retur quickly became the go-to destination for those who care about both their outdoor pursuits and the planet.
So whether you're a seasoned pro or a newbie to the outdoor scene, join us at Retur. Let's gear up, get out there, and make a difference&mdash;one adventure at a time.

Account settings

My orders

Rental Products

Activity

Membership

Help

About us

Our Store

Guided Bike Tour

Choose equipment or find what you need for your activity

Pick up nearby or have it delivered straight home

NYHET:&nbsp;&nbsp;Discounts to all members of <Partner name>

See our selection of guides for activities and equipment

Ready to gear-up for your adventure?

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

For any questions regarding booking, your trip or Lofoten, please feel free to get in touch!

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h3 style="font-family: inherit; color: inherit;">Privacy Policy for Retur Lofoten AS and www.retur.no</h3>
This privacy policy describes what types of personal information Retur Lofoten AS collects, and how those personal data are handled.
Retur Lofoten AS upholds to the Norwegian law of personal information ("Personopplysningsloven"). This privacy policy is made in accordance with the demands in the aforementioned law &sect;&sect; 18 and 19.
<h3 style="font-family: inherit; color: inherit;">What is personal information</h3>
Personal information is information about an individual. This could be the person's name, address, workplace, marital status, phone number, e-mail address etc. Information about your contact, reason for contact, and form of contact with Retur Lofoten AS, can also be seen as personal information.
Sensitive personal information is neither collected, nor used by Retur Lofoten AS. These are personal data such as criminal offences, crimes committed, health related issues, and similar.
If you are looking for more information about personal information in general, you can visit https://www.datatilsynet.no/om-personvern/personopplysninger/
<h3 style="font-family: inherit; color: inherit;">Who is responsible for the handling of your personal information at Retur Lofoten</h3>
Retur Lofoten AS Manager is responsible for the business' handling of personal information. In the event of delegation in the future, it is solely the delegation of work related tasks that occur. The responsibility for any personal information is always carried by Retur Lofoten AS. Our goal is to maintain a high level of integrity regarding all processing of personal data in connection with our products and services provided through our website/booking solutions/on site in the centre.
<h3 style="font-family: inherit; color: inherit;">Personal information received by Retur Lofoten AS</h3>
Retur Lofoten AS has two (2) sources of personal information, which both have basis in &sect; 8 of the law of personal information ("personopplysningsloven").
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">The main source of personal information, is information that you yourself provide. This happens primarily when you place a reservation via on Retur Lofoten AS's website and when you rent equipment or book a tour in our rental centre. It is entirely voluntary if you wish to make a reservation with us or to remain a passive visitor on the sites.</li>
<li style="font-weight: 400;" aria-level="1">By making a booking via our booking system, the user acknowledges Retur Lofoten AS' processing of personal data in accordance with the provisions below.</li>
<li style="font-weight: 400;" aria-level="1">Personal information that is collected during reservation process depends on the product and may include name, surname, phone number, e-mail, address, height, weight, shoe size, preferences regarding set up on splitboard bindings, time of pick up and return of the equipment, gender, address of your accommodation in Lofoten, size of the clothes and boots and other information you may find relevant to share (eg. food allergies).</li>
<li style="font-weight: 400;" aria-level="1">When you pick up equipment you rent from Retur Lofoten AS you need to fill up and sign the rental agreement and we take a copy of your ID. We accept as ID confirmation any official documents with your name, birthday and picture on it.</li>
<li style="font-weight: 400;" aria-level="1">Additional personal information may be generated through e-mail, phone and similar correspondence between Retur Lofoten AS and you as a potential/existing customer.</li>
</ul>
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">The second source of personal information, is information that Retur Lofoten AS itself collects. This collection happens when you visit our website through the use of Google Analytics and Cookies. The information that is collected is how long you stay on the site, your IP-address, which links you click, and how many users there are on the site at any given time, to name some. All data collected this way is anonymous. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer.</li>
<li style="font-weight: 400;" aria-level="1">All personal data is handled on an encrypted site (SSL 128 bit), and via G-Suit email system, so all information provided is secure.</li>
<li style="font-weight: 400;" aria-level="1">Retur Lofoten AS uses data processors to collect, store or in other ways process personal data on our behalf. Our booking system Sharefox is provided by Sharefox AS. Please note that we have entered into a data processing agreement with the supplier of the system ensuring compliance with applicable information security requirements.</li>
<li style="font-weight: 400;" aria-level="1">Retur Lofoten AS requires safety deposit on some of the rental products, transactions are carried via payment terminal and we do not store any personal data in relation to the authorization transactions (we never store your card number or verification code this way).</li>
</ul>
<h3 style="font-family: inherit; color: inherit;">How does Retur Lofoten AS use the personal information</h3>
The purpose of the cookies is to improve the user experience of our website.
Retur Lofoten AS is dependent on an external booking platform and customer information in order to ensure satisfactory communication and end product as well as to follow up requests and duties to the customers. The processing of your personal data is necessary in order to fulfil our agreement with you (GDPR art. 6 (1) b). We also collect your date of birth in cases where this is necessary out of mandatory security requirements. This is based on our legitimate interest (GDPRart. 6 (1) f). We are of the opinion that the processing of personal data is necessary to respond to the inquiries we receive.
The purpose of the information from Google Analytics, is to improve the website experience and optimize our offers. This could for example be to make the layout more user friendly, understand user trends, improve its effectiveness, and deliver the expected services in a better way, and prevent criminal behavior such as hacking.
ID documents are being destroyed after you return the rentals and otherwise can only to be used in contact with the authorities when the rental articles are stolen or we have reasons to suspect that the customer using our gear is missing or may need help.
The legal foundation for Retur Lofoten AS's handling of personal information, is &sect; 11 of the law of personal information ("personopplysningsloven").
<h3 style="font-family: inherit; color: inherit;">How to administrate your own personal information</h3>
The limited amount of personal information Retur Lofoten AS collects via you, and on their own initiative is, compared to other entities and web services, very marginal. This means that administration on the potential/existing customer's part in regards to their personal information, such as their use in apps, and settings for personalised ads, is not applicable. The personal information that is collected is, as mentioned, not used for any such purposes.
Regardless, you still always have rights in regards to the personal information, which you can read more about below.
<h3 style="font-family: inherit; color: inherit;">Sharing of personal information with third parties</h3>
Retur Lofoten AS does not share any personal information from the booking system, rental contract, booking forms, or information from others with any third party, (with exception of the situation listed earlier when we contact the authorities). If such sharing were still to occur, you will always receive a consent request from us.
When you book various travel activities delivered by our business partners through our booking system/our website, please note that the relevant information necessary to provide the service/product will be shared with our suppliers that are to deliver the respective services/travel products. We do not distribute your personal data to anyone other than those suppliers who need such information in order to provide the product or service booked by you. Products arranged by our partners are clearly marked on our website and the name of the business partner is listed.
Moreover, we may be obliged to disclose personal data to other third parties such as the police or another public authority, if this is connected to the investigation of a crime, or if Retur Lofoten AS is required to disclose such information by law or by decision from a public authority.
<h3 style="font-family: inherit; color: inherit;">Secure archival, deletion and internal control</h3>
In league with the law of personal information ("personopplysningsloven") &sect; 13, all personal information received by Retur Lofoten AS will be archived on either a secure e-mail or server for the duration of the work relationship between you and Retur Lofoten AS. Upon termination of work relationship, all communication and personal information will be deleted within three (3) years.
Retur Lofoten AS maintains internal control for such archival, security and deletion. These procedures are all carried out in compliance with legal standards.
<h3 style="font-family: inherit; color: inherit;">Rights</h3>
Due to the law of personal information ("Personopplysningsloven"), you the user or customer of Retur Lofoten AS, have a right to be forgotten, the right to data portability, the right to insight, and the right not to be profiled.
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">The right to be forgotten, means that any and all personal information registered with Retur Lofoten AS can be requested to be deleted. If this is not requested, Retur Lofoten AS will still delete most personal information three years after end of contract.</li>
<li style="font-weight: 400;" aria-level="1">The right to data portability means that you may receive a digital copy of all your personal information at Retur Lofoten AS .This right also includes that you can bring this personal information to another business if it is technically possible, and defensible. Personal information that is covered by data portability is personal information given to Retur Lofoten AS,</li>
<li style="font-weight: 400;" aria-level="1">The right to insight means that you have the right to see what information Retur Lofoten AS has registered on you.</li>
<li style="font-weight: 400;" aria-level="1">The Right against profiling gives you the right to refuse Retur Lofoten AS to map your usage and pattern, and as such tailor our services to you based on this mapping. Typical examples would be personalized ads, service development, marketing surveys etc. This is however for the most part not applicable to Retur Lofoten AS, as Retur Lofoten AS has very little interest in or need for such width and depth mapping.</li>
</ul>
In order to use one or more of these rights, please contact us. You have a right by law to receive an answer from us within at least one (1) month.
<h3 style="font-family: inherit; color: inherit;">Protection of children's privacy</h3>
Retur Lofoten AS has no wish or need to collect or handle personal information about children under the age of sixteen (16). Personal information of such nature must come through a legal guardian.
Any personal information left behind by children with Retur Lofoten AS will be deleted as soon as it is discovered.
<h3 style="font-family: inherit; color: inherit;">Ombudsman for privacy</h3>
Retur Lofoten AS does not have a delegated ombudsman for matters of privacy and personal information, as the company is not a public business, does not handle sensitive personal data, does not carry out systematic mapping of individuals, and does not handle personal information regarding criminal offences.
<h3 style="font-family: inherit; color: inherit;">Changes to policy</h3>
Retur Lofoten AS will from time to time update their privacy policy to ensure that it complies with the legal standard demanded by Norwegian law. This could result in changes to the information provided to you here. You will be notified of such changes where this is appropriate, otherwise up-to-date information will always be available on our website. Any changes will apply only after it has been communicated/published.
<h3 style="font-family: inherit; color: inherit;">Contact information</h3>
If you have any further questions regarding Retur Lofoten AS' privacy policy, or any other requests, you can contact the company.
Phone: +47 93 88 60 98
E-mail: joe@retur.no
This privacy policy was last updated in March 2025.

Choose the product station closest to you. Book and pay online. Done.

<h1 style="font-family: inherit; color: inherit;">Retur Lofoten AS TERMS AND CONDITIONS</h1>
&zwj;
By booking rentals with Retur Lofoten AS, you are agreeing to the following terms:
&nbsp;
Store Hours and Equipment Pick Up
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">All rental gear must be picked up and returned during regular opening hours. Please check our website for hours, which may change on short notice. You must contact us for an alternative arrangement.</li>
<li style="font-weight: 400;" aria-level="1">A signed rental contract and a copy of ID are required for each guest before pick-up.</li>
<li style="font-weight: 400;" aria-level="1">A safety deposit of 1500,- to 3000,- NOK is required for some equipment unless otherwise stated.</li>
</ul>
&nbsp;
Prices and Payments
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">All prices are in Norwegian Krones (NOK) and cover equipment rental only.</li>
<li style="font-weight: 400;" aria-level="1">Equipment must be collected and returned to Retur, Torget 14, Svolv&aelig;r 8300, unless delivery/collection is arranged at an additional cost.</li>
<li style="font-weight: 400;" aria-level="1">Rental fees are payable in advance upon reservation and are subject to cancellation fees.</li>
</ul>
&nbsp;
Liability and Damaged or Lost Equipment
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">For group bookings we require one individual in the group to hold responsibility over the rest of the members in case of loss, theft or damage of the equipment in the case we cannot identify the user of the item in question.</li>
<li style="font-weight: 400;" aria-level="1">Renters are liable for loss, theft, or damage and must cover repair or replacement costs, we do not offer insurance.</li>
<li style="font-weight: 400;" aria-level="1">Potential charges will be assessed on-site and are additional to rental costs.</li>
<li style="font-weight: 400;" aria-level="1">The rental provider assumes no liability for any injuries or damages arising from equipment use.</li>
<li style="font-weight: 400;" aria-level="1">Renters are encouraged to obtain suitable insurance.</li>
</ul>
&nbsp;
Cancellations and Changes
Cancellation fees are as follows:
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">100% refund for cancellations within 1 hour of booking or more than 60 days prior.</li>
<li style="font-weight: 400;" aria-level="1">50% refund for cancellations 14 to 60 days prior.</li>
<li style="font-weight: 400;" aria-level="1">No for cancellations less than 14 days prior.</li>
</ul>
<h4 style="font-family: inherit; color: inherit;"> Terms of Payment and Services</h4>
<ul style="font-family: inherit; color: inherit;">
<li style="font-weight: 400;" aria-level="1">The rental period applies for the dates stipulated in the booking.</li>
<li style="font-weight: 400;" aria-level="1">Full payment of the rental costs is required upon booking. We provide you with an opportunity to pay online using a Visa or MasterCard. We use secure PayEx transactions. If the terms of payment are not followed as outlined, the reservation is deemed cancelled within 2 days.</li>
<li style="font-weight: 400;" aria-level="1">For the return of rentals before the day indicated on booking, you will not receive a refund of the rental costs.</li>
<li style="font-weight: 400;" aria-level="1">If you wish to return rentals later than you indicated on the reservation you need to contact us in advance and check if the equipment is available. If we confirm the date change you need to pay the additional rental fees latest when you return the rentals.</li>
<li style="font-weight: 400;" aria-level="1">Retur Lofoten AS cannot guarantee you will be able to extend the rental period, but we do our best to have equipment available in the rental centre and in most of the cases, it is no problem. Please contact us if in doubt and we can provide you with information about current reservations.</li>
<li style="font-weight: 400;" aria-level="1">Retur Lofoten AS always aims to provide you with the ideal sports equipment and clothes so you can always change clothing size or sports equipment when you arrive, as long as we have these available. Retur Lofoten AS cannot guarantee the availability of equipment in a different size than booked.</li>
<li style="font-weight: 400;" aria-level="1">The rental and all use of equipment is at the client&rsquo;s own risk, and the client bears full responsibility for any loss or damage which arises during the rental period. The client is also responsible for any other person who he/she allows to use the equipment. Retur Lofoten AS assumes no financial responsibility for loss or injury to people, property, business affairs or the like which may arise through the use of the rented equipment.</li>
<li style="font-weight: 400;" aria-level="1">Any problems with the equipment should be immediately reported to Retur Lofoten AS by e-mail or phone.</li>
<li style="font-weight: 400;" aria-level="1">For some of the equipment a deposit is required (depending on equipment between 1500 and 3000 NOK per piece). Check your booking confirmation for details. If equipment is returned in the same condition as it was rented out, the deposit will be returned in full on the spot (if paid cash) or within a few business days (if paid via credit card), this time depends on your bank and it may take longer before the reservation is deleted from your card.</li>
</ul>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

<center>

<script> window.chtlConfig = { chatbotId: "8966551258" } </script>
<script type="text/javascript" src="https://chatling.ai/js/embed.js" data-id="8966551258"></script>

</center>

Very happy with both the service and the service. Hope this offer continues!

As a customer, this was easier than picking up a package in the mail

Super service and nice people! Recommended!

Frequent users can save with special membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

Enter the email address associated with your account, and we’ll email you a link to reset your password.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Adipisci autem consectetur consequuntur earum error et id, laboriosam minus mollitia nam quasi quia quibusdam rem sequi similique sunt tempora. Corporis, dolor.

All transactions made on the website are checked by Nets. We accept payment by credit card: VISA and Mastercard

How can we help?

Contact us

Drop us a line